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A: Yes. Click Request a Custom Product and send a quick brief - if it's not in the catalog, we'll source it.
All custom work is approved to PepsiCo Design Center brand guidelines. Starting from an existing approved item is usually the fastest path.
A: Use Shop by Collection: Quick Ship (ships in 10 days or less) and Low MOQ (200+ items, most with a minimum of one).
A: Every item is pre-approved by PepsiCo's Design Center, so SPP keeps spend on-contract and brand-compliant.
You also get consolidated invoicing, faster support, and one accountable team. Can't find it? Request a Custom Product.
A: Sign in with your @pepsico.com email, add items to your cart, and check out - pricing and shipping default to your profile.
A: Check out with a purchase order or credit card. For TPM-funded orders, use your standard TPM process.
Unsure which applies? Contact pepsicoclientservices@adm-indicia.com.
A: Yes - SPP supports multi-address shipping at checkout. Add locations and quantities per address.
For large multi-site drops, the Merch Team can coordinate: pepsico.merch@adm-indicia.com.
A: It's the only PepsiCo-approved source for promotional premium merchandise in North America.
Every item is competitively bid, creatively developed, and approved by PepsiCo's Design Center.
A: adm-indicia is the third-party partner that manages PepsiCo North America's promotional merchandise program - sourcing, program management, creative, and technology.
For help, contact pepsicoclientservices@adm-indicia.com.
A: Under Collection in the top navigation, use Quick Ship (ships in 10 days or less) and Low MOQ (minimums under 12, most just one).
200+ options across brands, with new items added monthly.
A: Yes. Submit a brief with Request a Custom Product (starthere.shoppepsicopremiums.com).
All custom work must meet PepsiCo Design Center brand guidelines. Starting from an existing approved item is usually fastest, but full custom design is available where a program needs it.
A: Every item is pre-approved by PepsiCo's Design Center, so SPP keeps spend on-contract and brand-compliant.
You also get consolidated invoicing, faster support, and one accountable team. Can't find it? Request a Custom Product.
A: Equipment like fountains, coolers, vending machines, and urns falls outside promotional premiums and isn't handled by adm-indicia.
Direct equipment requests to your PepsiCo equipment contact, or ask your manager if unsure.
A: Corrugate, printed displays, banners, and fixtures typically fall outside adm-indicia's scope.
If unsure who to contact, ask your manager for the right PepsiCo/Agency contact.
A: By UPS Ground or UPS Second Day Air, based on package weight and distance.
Items may ship from different vendors, so one order can arrive in multiple shipments.
A: Sign in and open My Orders - search by status or by Order ID.
A: Contact us and adm-indicia will file a missing-parcel claim with UPS, and can help you place a replacement order while it's reviewed.
If UPS approves the claim, your replacement is credited back. If UPS rejects it with proof of delivery, the replacement is not reimbursed. This also applies if you can't locate a package UPS has marked delivered.
A: Orders ship per the address given at checkout. Once the carrier confirms proof of delivery, adm-indicia can't locate it further.
A: Add any special delivery instructions to the Order Comments field at checkout.
Once shipped, adm-indicia isn't responsible for address changes or charges from misdelivered, undeliverable, or incorrectly addressed orders.
A: Items are made to order, so we don't accept general returns. If an item is defective or incorrect, contact us and we'll make it right.
Email pepsicoclientservices@adm-indicia.com with an image of the item, details of the issue, and your SPP Order # and/or PepsiCo PO#. Requests must be submitted within 30 days, items in new/unused condition; restocking fees may apply if approved.
A: Report any concerns or discrepancies within 10 business days of receipt.
A: You can cancel within 1 business day of placing an order at no cost. Email pepsicoclientservices@adm-indicia.com.
After 1 business day, you may be responsible for restocking, production, materials, and shipping costs incurred up to the date adm-indicia acknowledges your written cancellation notice.
A: Items that meet one or more of four PepsiCo Green Team criteria, flagged with our sustainability icon:
- Behavioral Change - replaces single-use/disposable items
- Recycled Materials - RPET, recycled cotton, paper, metal
- Sustainably Sourced - plantable paper, organic cotton, responsible factories
- Give Back - 1% For The Planet, B Corp, or community-giving suppliers
A: Register with your @pepsico.com email, or sign in with your GPID via PepsiCo SSO.
A: Contact pepsicoclientservices@adm-indicia.com or 203-703-6898 and we'll restore access.
A: Orders, invoicing, tracking, delivery: pepsicoclientservices@adm-indicia.com. Merch and custom projects: pepsico.merch@adm-indicia.com (24-hour response).
